EDST
BrandingFebruary 3, 2025

Building a Brand in Uncertain Times: What the Best Companies Are Doing Differently

Economic uncertainty drives most companies to cut marketing and play defense. The best companies are doing the opposite — and it's working. Here's why contrarian brand investment pays off in crises.

EE
EDST Editorial
8 min read

When uncertainty hits, most companies react predictably: they cut discretionary spending, and marketing is usually first on the chopping block. The logic seems sound — preserve cash, reduce risk, wait for stability.

But the data tells a different story. Studies spanning multiple recessions consistently show that companies that maintain or increase marketing investment during downturns emerge stronger than those that cut. They gain market share, build brand equity, and establish advantages that persist long after the uncertainty ends.

Understanding why this happens — and how to execute it properly — is essential for companies facing uncertain conditions.

The Mathematics of Advertising Share of Voice

The core dynamic is straightforward: share of voice drives share of market.

When a brand's share of advertising voice (its portion of total category advertising) exceeds its market share, it tends to gain market share over time. When share of voice falls below market share, market share erodes.

During normal times, maintaining share of voice requires matching competitors' spending. If everyone's spending at similar levels, voice share roughly equals market share.

But during downturns, something interesting happens. Most companies cut spending. Total category advertising drops. This means that any company maintaining its spending sees its share of voice increase even without spending more.

And if a company increases spending while competitors cut? Its share of voice can jump dramatically at relatively low absolute cost.

This is the opportunity of uncertain times: the same or slightly higher spending buys disproportionate voice share, which translates into disproportionate market share gains.

The Trust Premium in Uncertain Times

Beyond the mathematics of voice share, there's a psychological dimension.

Uncertainty makes consumers more cautious. They trust less easily. They gravitate toward the familiar and proven. New brand relationships feel risky.

Companies that remain visible during uncertain times — that continue showing up, communicating, demonstrating stability — benefit from this trust premium. Their continued presence signals strength and reliability at exactly the moment when consumers value those qualities most.

Meanwhile, companies that go dark sacrifice this trust-building opportunity. Their absence is noticed, consciously or unconsciously interpreted as weakness, and creates space for competitors to establish relationships with customers who might otherwise have remained loyal.

What "Maintaining Investment" Actually Means

To be clear, "maintaining marketing investment" during uncertainty doesn't mean spending blindly or ignoring economic reality.

It means strategic reallocation rather than across-the-board cuts. It means focusing on high-efficiency channels. It means prioritizing brand building alongside performance marketing. It means taking the long view even when short-term pressure is intense.

Companies doing this well during downturns typically:

Shift budget from experimental or uncertain channels to proven performers. It's not the time for high-risk tests. Concentrate on what's working.

Increase brand-building relative to pure performance marketing. Brand equity compounds over time and provides resilience. Performance marketing gets more expensive as everyone chases the same short-term conversions.

Focus on content and organic reach. When paid media budgets are constrained, owned and earned media become more valuable. Invest in content that can drive reach without proportional spend.

Double down on existing customer relationships. Acquisition gets harder and more expensive during uncertainty. Retention becomes relatively more valuable.

Negotiate aggressively with media partners. Downturns create buyer's markets for advertising. Rates become negotiable. Value can be captured that isn't available in boom times.

The Courage Problem

If the evidence for maintaining marketing investment during uncertainty is strong, why don't more companies do it?

The answer is organizational and psychological rather than strategic.

Cutting marketing is easy to justify. "We need to preserve cash" is an unassailable argument in a downturn. Everyone understands it. No one gets fired for it.

Maintaining or increasing marketing investment during uncertainty requires making a contrarian argument backed by theory and long-term data rather than obvious short-term logic. It requires confidence in analysis over instinct. It requires leaders willing to stake reputation on a course that might look wrong before it looks right.

This is the courage problem: the strategically correct choice often requires organizational courage that's in short supply during crisis.

Companies that build this strategic confidence before uncertainty hits — that have internalized the data and developed frameworks for countercyclical investment — are better positioned to act when the moment comes.

Case Studies in Contrarian Investment

History provides clear examples.

Procter & Gamble increased advertising during the 2008 financial crisis while competitors cut. They emerged with meaningfully higher market share in key categories.

Amazon invested heavily during the early 2000s dot-com bust, expanding infrastructure and capabilities while competitors retrenched. The gap they opened has never closed.

Kellogg's famously doubled advertising during the Great Depression while Post cut significantly. Kellogg's overtook Post and never looked back.

The pattern repeats across industries and eras. Companies that treat uncertainty as an opportunity to invest strategically, rather than purely a moment to defend, emerge with advantages.

The Bottom Line

Economic uncertainty creates genuine constraints. Cash preservation matters. Risk management matters. Not every company can increase investment during a downturn.

But the reflexive response — cut marketing first and deepest — is strategically wrong for companies that have the capacity to think longer-term.

The evidence is clear: maintaining presence during uncertainty builds market share and brand equity that pays dividends long after the uncertainty ends. The companies that will emerge strongest from the current environment are those willing to take the contrarian path.

The question isn't whether you can afford to invest in brand during uncertain times. It's whether you can afford not to.

BrandingStrategyEconomic UncertaintyMarketing

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